Terms & Conditions
Customer Care
Terms and Conditions of Use of Shopping Services
This English translation is provided for your reference purposes only, and is not legally binding. Only a Korean version of the terms and conditions of Use of Shopping Services are legally binding.
Chapter 1. General Provisions
Article 1 (Purpose)
The purpose of these Terms and Conditions of Use of Shopping Services are to set forth the rights, obligations and responsibilities of the parties using the ecommerce-related services and other services (collectively “Services”) provided by the Company through the “qten” internet open market site (www.qten.shop) operated by the Company.
Article 2 (Disclosure, Validity and Amendment)
1. The Company will disclose on the initial landing page or connecting page of mall to help Members to check the company, together with the name, place of business, the name of representative(s), business registration number and contact numbers (telephone numbers, email address, etc.) of the Company.
2. The Company may amend the T&C to the extent permitted by the Regulation of Standardized Contracts Act, the Framework Act on Electronic Documents and Transactions, the Digital Signature Act, the Act concerning Promotion of Utilization of Information and Communications Networks and Protection of Information, etc., the Protection of Consumers in e-commerce and Other Transactions Act (“e-Commerce Act”), and the Electronic Financial Transactions Act, and any other applicable laws.
3. If any terms of the T&C are amended by the Company, all amended terms shall be effective 14 days after they are initially posted on the initial landing page of the site, together with the then current T&C, the effective date of and the reasons for the amendment, all of which will be posted for a 14-day period until the date immediately preceding the effective date; provided that any amended terms that are material or disadvantageous to the buying Members shall be posted and individually notified to the buying Members for a 30-day period until the date immediately preceding the effective date thereof. Amended terms and conditions shall not be applied retroactively before the effective date thereof.
Article 3 (Definitions)
1. Capitalized terms used herein shall have the following meaning:
1) “Member” means a natural or juridical person that has provided personal information to be registered with Gmarket as a member, as classified as follows:
i) General Member (Buyer): an individual of 14 full years old or older, or a company, each entitled to use shopping services provided by the Company
ii) Selling Member (Seller): an individual of 14 full years old or older, or a company, each entitled to use shopping services and selling services provided by the Company
2) “Member ID” means a combination of letters and numbers chosen by a Member, approved by and registered with the Company, for purposes of identification and use of the Services.
3) “Password” means a combination of letters and numbers chosen and registered with the Company by a Member, to verify the Member’s identity and protect the Member’s rights, interests and confidential information.
4) “Operator” means the person appointed by the Company to be responsible for overall management and smooth operation of the Services provided by the Company.
5) “Escrow Service” means the service of placing the purchase price for the product in escrow for certain period of time to protect the purchaser’s payment.
6) “Safe Trade Center” means an organization to mediate any and all issues and problems that may arise in relation to the safety of transactions while using the Services of the Company.
7) “Dispute Mediation Center” means an organization formed and operated by the Company for the reasonable and smooth mediation of disputes in exceptional cases only, whereas, as a general rule, any dispute arising from a transaction through the Company should be resolved by the Seller and the Buyer themselves.
8) “Business Partner Points” means various reward points provided by a third party that is a business partner of the Company.
9) “Item Discount” means a discount for an item that a Seller sells through the Services of the Company after agreeing with the Company on a discounted price that is within the service fees. The Company will list the discounted price of applicable items on the relevant webpage serviced by the Company.
10) “Enuri Coupon (Purchase Coupon)” means a cyber or offline coupon (for use exclusively in a transaction with the Company) specifying the discounted amount or percentage that a Member can use to purchase products through the Company’s Services. The Company can broker sales with Enuri Coupon (Purchase Coupon) discounts only after obtaining the Seller’s consent (including authorization counts as consent; the same applies hereinafter), and shall cancel any such transactions without the Seller’s consent.
11) “Buyer Coupon” means a cyber or offline coupon (for use exclusively in a transaction with the Company) specifying the discounted amount or percentage that a Member can use to purchase products through the Company’s Services. The Company may issue a Buyer Coupon to a Member without the consent of the Seller.
2. Any terms not defined in Section 3.1 above shall have the meanings ascribed in the general commercial practices.
Article 4 (Types of the Services)
1. The Company will provide the following Services:
1) Services relating to the development and operation of an e-commerce platform:
i) Sales-related support;
ii) Purchase-related support;
iii) Contract execution related services;
iv) Product information search services; and
v) Other e-commerce related services; and
2) Services for the execution of advertisement and promotion
2. The purposes of the above Services provided by the Company are to allow Members’ use of cybermalls, and to intermediate mail-order sales, in relation to their transactions of goods and services.
Article 5 (No Agency)
As a mail-order intermediary, the Company will be only responsible for the operation and management of a system for the efficiency of the Services and will not act as an agent of either the Seller or the Buyer. The Members concerned shall take the sole direct responsibility for any transaction(s) entered into between the Members and information provided and registered by the Members.
Chapter 2. User Agreement and Data Protection
Article 7 (Formation of a Shopping Service User Agreement)
1. The Shopping Service User Agreement (the “User Agreement”) shall be formed upon the Company’s acceptance of an application for the use of shopping services, from a person who intends to use the shopping services provided by the Company. The Company will notify its intent to accept the application by disclosure of such intent on the relevant webpage for the Services or by email or otherwise.
2. A person who intends to use the shopping services shall agree to the T&C and enter necessary information in the form application for membership as provided by the Company.
3. A person of 14 full years old or older (whether a natural or juridical person) is eligible to the membership. An applicant shall apply for the membership in his/her/its real name. If anyone applies for the membership in a name other than his/her/its real name or by misappropriating another’s information, such applicant may be restricted from using the Services or penalized pursuant to applicable laws and regulations.
4. Applications will be handled on the first-come-first-served basis, and admission to the membership will become effective at the time when the acceptance by the Company is received by the Member.
5. The Company may withhold or refuse its acceptance of an application in any of the following cases:
1) if in the Company’s real-name verification process, it is found that the application is not made in real name;
2) if the name and resident registration number in the application are the same as those of an existing Member;
3) if reapplied within two (2) months from the Company’s termination of the User Agreement;
4) if reapplied by a Member that is subject to the membership suspension or other action by the Company, during the suspension or other applicable period;
5) if the facilities/equipment cannot afford or if there is technical difficulty; and
6) if the application is found to be unlawful, unfair or in violation of the T&C, or if it is deemed necessary to do so in the Company’s reasonable judgment.
Article 8 (Change and Protection of Personal Information)
1. A Member may not provide false information when applying for the membership, and in the event of any change in the information provided when applying for the membership, the Member must immediately update the information. As a general rule, a Member’s name, ID and resident registration number and the like may not be changed, unless permitted by applicable laws and regulations.
2. Notification to the Member by the Company shall be considered complete when the notice is delivered to the address or e-mail address provided by the Member. Any damages arising out of the failure to update information must be borne solely by the relevant Member, and the Company shall not be held liable for any such damages.
3. The Company will not use any information provided by the Member for the execution of a User Agreement, for any purpose other than its operation of the Services as consented to by the Member. If a new purpose of use arises or for the disclosure of the information to a third party, the Company shall notify the purpose(s) of use or disclosure of the Member’s information (as the case may be) and obtain separate consent from the Member in the phase of the use or disclosure of the Member’s information; provided that this shall not be the case if prescribed otherwise by applicable laws and regulations.
4. The Company shall not pre-check the consent box for the collection, use, and provision of personal information as a default. The Company shall also enumerate the services that will be limited to the Member should the Member refuse to consent to the collection, use and provision of personal information, and the Company shall not limit or refuse to provide membership service to any Member who wishes to use the shopping services on the account of the Member refusing to provide consent to the disclosure of any non-essential personal information.
5. To protect Member’s personal information, in the event the Company needs to provide the Member’s personal information to a third party, the Company shall obtain consent from the Member by disclosing to the Member the items of personal information to be provided, the name of the third party, the purpose of the use of the personal information by the third party, and the duration of retention of the personal information. In the event the Company outsources the processing of the Member’s personal information to a third party, it shall establish a privacy policy in accordance with the applicable laws and regulations, designate a privacy officer of the Company, and disclose and operate the privacy policy.
Article 9 (Control over ID and Passwords)
1. Each Member shall be responsible for the control over his/her/its ID and Password, and may in no event assign or lend any of them to a third party.
2. Each Member and each user shall take the responsibility for any and all damages and losses arising out of the leak, assignment or lending of a Member’s ID or Password, that occurs due to a cause that is not attributable to the Company.
3. If a Member becomes aware of the theft, or unauthorized use by a third party, of his/her/its ID or Password, the Member shall immediately notify the Company thereof and the Company shall exert its best efforts to handle the situation promptly.
Article 10 (Termination of the User Agreement)
1. Termination by members:
1) A Member may terminate the User Agreement at any time by notifying the Company of the Member’s intent to terminate it through the applicable service webpage; provided that the Member shall have taken necessary actions to consummate any and all transactions at least seven (7) days prior to the date of the termination notice.
2) A Member shall be solely responsible for any disadvantageous consequences arising out of a termination notice sent within the said period, and upon termination of the User Agreement, the Company may withdraw all benefits additionally granted to the Member by the Company.
3) If a Member who has terminated the User Agreement intends to use the Services later again, the Member’s use of the Services will not be permitted unless the Member notifies the Company of his/her/its new intent to use the Services and the Company accepts the offer.
2. Termination by the Company:
1) The Company may terminate the User Agreement if any of the following occurs or is found to have occured:
i) If a Member infringes upon or causes damage to rights, reputation, credit or any other legitimate interest of any other Member or a third party, or violates any laws and regulations of the Republic of Korea or public order and good morals;
ii) If a Member engages in, or tries to engage in any acts which impede the proper processing of the Services provided by the Company;
iii) If it is found that there is a reason for refusal pursuant to Section 7.5 hereof; or
iv) If a Member otherwise engages in any acts in breach of the T&C or in the event of occurrence of any reasons for termination prescribed by the T&C
2) If the Company terminates the User Agreement with a Member, the Company shall notify the Member of its intent of termination by disclosing the reason(s) for termination by e-mail, by phone or by orher means. The User Agreement shall be terminated at the time when the Company’s intent of termination is received by the Member; provided that, in such a case, the Company may give the Member an opportunity to express his or her opinion with respect to the reason(s) for such termination.
3) Even if the Company terminates the User Agreement, pursuant to his Section, the T&C shall continue to apply with respect to the consummation of a sale and purchase contract entered into on or before the termination.
4) When the User Agreement is terminated pursuant to this Section, the Company may withdraw all benefits additionally granted to the Member by the Company.
5) If the User Agreement is terminated pursuant to this Section, the Company may refuse to accept the Members’ re-application.
Article 11 (Term and Suspension of Provision of the Services)
1. The term of the provision of the Services will begin from the date on which the application for use of the Services is filed, and end on the date of termination of the User Agreement.
2. The Company may suspend its provision of the Services temporarily upon the occurrence of a justifiable event, including without limitation, the maintenance, repair, examination, replacement of information and communications facilities (such as computers), or if such facilities are out of order; provided that the fact and reasons for temporary suspension of the Services shall be notified on the initial landing page.
3. The Company may restrict or temporarily suspend its provision of the Services if it is unable to provide the Services due to an act of God or a force majeure event equivalent thereto.
Article 12 (Service Usage Fees)
The Company may provide various services needed for the freedom of e-commerce between the Members and charge certain fees therefor (i.e., service usage fees) pursuant to its internal policies.
Chapter 3. Use of Shopping Services
Article 13 (Execution of Contracts and Payment of Purchase Prices)
1. A sale and purchase contract will be executed by a Member offering to purchase a given item on the terms and conditions of sales suggested by company and by the company’s acceptance of the Buyer’s offer.
2. The Company will provide methods for payment of the purchase price in cash, by credit card, or by other means.
3. The Buyer will enter information relating to the payment of the purchase price at his/her/its own responsibility, and shall solely take any and all liabilities and disadvantages arising out of the information entered by the Buyer in relation to the payment of the purchase price.
4. The Company may cancel a transaction without the consent of any Member, if the purchase price is not paid within a certain time period after the order is placed.
5. The Company will take measures to allow the Buyer to check the contents of the executed sale and purchase contract on the webpage of “My Shopping Details,” and will provide guidance on how to cancel the contract and the relevant procedures.
6. The Company may check whether the Buyer is lawfully entitled to use the payment means used when paying the purchase price. The Company may suspend the transaction until the completion of confirmation of the buyer’s right to such use, or cancel the transaction if it is impossible to obtain such confirmation.
7. The amount actually paid by the Buyer shall be an amount (actual purchase price) remaining after applying to the original price (set by the company), any basic usage fees, discount coupons applicable to the particular item, delivery fees, details of an option (in the case of an option item) and so on.
The proof of purchase (i.e., cash payment receipts, tax invoices, credit card sales slips, etc.) will be issued to show the amount of the actual purchase price.
Article 14 (Delivery)
1. A delivery period shall begin on the date following the date on which receipt or settlement of payment is confirmed and end on the date of completion of delivery.
2. The Company will guide the Seller to take measures necessary for delivery within three (3) business days from the Seller’s receipt of the Company’s notice to confirm the receipt of or settlement of payment by the Buyer.
3. Days during which delivery is impracticable due to a force majeure event or otherwise shall not be counted as part of the delivery period.
4. As a general rule, any dispute arising among the Seller, the Buyer, a delivery service provider, a financial institution, etc. in relation to the delivery, shall be resolved by the relevant parties, and the Company shall in no way take any responsibility.
5. If a status update concerning delivery is delayed due to the Buyer’s failure to confirm his/her/its receipt after the company has properly confirmed shipping on its part, the Company may ask the Buyer to confirm the Buyer’s receipt within two (2) weeks from the date of company’s confirmation of shipping. If, thereafter, despite of the Company’s asking, the Buyer does not confirm his/her/its receipt, the status of the transaction may be automatically converted to “completion of delivery” at the time when three (3) days lapses, and in such case, if the Buyer has not actually received the product, then the Buyer may report non-receipt.
Article 15 (Cancellation)
1. A Member may cancel an order of purchase at any time prior to the shipping of the purchased items, and if cancellation is requested during the delivery, it will be handled pursuant to the procedures for return of purchased goods.
2. If an application for cancellation is received after a Member’s completion of payment and while shipping is arranged or pending shipping, the cancellation of the order will be immediately processed, absent special circumstances.
3. In the case of cancellation of an order when the order is ready for shipping, if the purchased items have already been shipped at the time when the cancellation application is received, as a general rule, the Buyer shall bear the fees for both delivery and return of the shipped items, and such procedures shall follow the procedures for return of purchased goods rather than the procedure for cancellation of purchased goods.
4. As for any refund following duly processed cancellation, payment by credit card will be cancelled immediately upon the completion of cancellation procedures within three (3) business days.
Article 16 (Return)
1. A Member may demand a return (“Return”) of the Seller’s items from the time when such items are shipped by the Seller within seven (7) days after receipt of the delivery pursuant to applicable laws and regulations.
2. The applicable laws including the e-Commerce Act will prevail over the terms and conditions of sales suggested by the Seller, as for general terms and conditions on the Return.
3. As a general rule, costs and expenses incurred for the Return (“Return Costs”) shall be borne by a person to whom the reason for the Return is attributable -- e.g., in the case of simple change of Buyer’s mind, the Buyer shall bear the Return Costs, while in the case of a defect in the purchased items, the company shall bear the Return Costs.
4. When applying for the Return, if the Buyer does not fill out the return invoice number or accurately notify (orally or in writing) the Seller of the reason(s) for the Return, the Return and refund process may be delayed.
5. As for the refund following the Return, after the returned item is received by the company and after the reasons for the Return and who to bear the costs and expenses for the delivery and Return Costs are confirmed, payment in cash will be refunded to the relevant Member’s Smile Cash account as a cash balance within three (3) business days, and the payment by credit card will be cancelled immediately; provided that taking the type and size of transaction, and credit rating of the buyer, etc.
6. In case the Buyer has to bear the Return Costs, if the additional payment of the Return Costs is not made, the refund may be delayed.
Article 17 (Exchange)
1. A Member may request an exchange of the Seller’s items from the time such items are shipped by the Seller within seven (7) days after receipt of the delivery pursuant to applicable laws and regulations.
2. Even if an exchange is requested, an exchange may not be possible if the Seller has no stock for the exchange, and in such case, the request for exchange will be processed as a Return.
3. Costs and expenses incurred for the exchange (e.g., costs for delivery to and from the company) shall be borne by the company in the case of defect in the purchased items, and shall be borne by the Buyer in the case of simple change of mind.
Article 18 (Refund)
1. In the case of occurrence of any event for refund due to the Buyer’s cancellation of purchase or a return of the purchased items, the Company will have payment in cash refunded to the relevant Member’s Smile Cash account as a cash balance within three (3) business days, and the Company will have the payment by credit card cancelled immediately.
2. As a general rule, refund of payment by credit card can be made only by way of cancellation of such payment.
Article 19 (Exceptions to Return, Exchange or Refund)
In any of the following cases, the Buyer shall not demand a Return, exchange or refund:
1) if the item is lost, destroyed or damaged due to a cause attributable to the Buyer;
2) if the value of the item has notably decreased due to use or partial consumption by the Buyer;
3) if the value of the item has notably decreased due to the passage of time so as to make its resale difficult;
4) if the packaging of a duplicable media product (e.g., software, CDs, DVDs, etc.) is damaged; or
5) if the item is specially ordered and the Buyer consented in writing (electronic consent included) that, as such, returning the item will likely cause irreparable damage to the Seller.
Article 20 (Deleted)
Chapter 4. Use of Additional Services
Article 21 (Deleted)
Article 22 (Deleted)
Article 23 (Deleted)
Article 24 (Deleted)
Article 25 (Deleted)
Article 26 (Deleted)
Article 27 (Overseas Shipping Service)
1. The Company will provide services to provide assistance in the process of international delivery of products (for which a sale and purchase contract is entered into) through international delivery networks that are in the business partnership with the Company. The stages of international delivery will consist of the following:
2. In the case of international delivery, a sale and purchase contract may be cancelled at any time before the delivery of the purchased items, and a Return due to change of mind of a Buyer will be allowed only up to the stage of domestic delivery. As a general rule, no Return will be allowed once the stage of international delivery commences; provided that, as an exception, if the Company approves an exchange or a Return for a justifiable reason (e.g., an inherent defect in the purchased item, etc.), the purchased item may be returned even though its international delivery has been completed.
3. An inherent defect in the purchased item, and if such inherent defect is proved, the company shall bear all necessary costs and expenses incurred for an exchange or a Return, including without limitation delivery costs, etc.
4. If an exchange or a Return is approved by the Company, the Buyer shall contact the International Delivery Customer Center, return the purchased item through a post office located in the relevant area, and provide evidencing documents (i.e., evidence of delivery costs, etc.) to the Company.
5. The recipient shall bear all other costs and expenses that may incur and vary depending on the country of shipping/delivery (such as customs, taxes, etc.) in relation to the use of international delivery services.
6. In the case of return of the purchased item to the Company for the following reason, the Company will notify it to the Buyer by email or otherwise, and, if the purchased item is not picked up by the Buyer, the purchase item will belong to the Company or be discarded:
1) If it is returned because the item cannot be delivered as the address or information on the recipient is inaccurate or unidentifiable, or due to any circumstance attributable to the recipient; 2) If it is returned in the course of customs clearance – e.g., because import of the item to the country of recipient is prohibited; or 3) If it is returned otherwise due to any reason not attributable to the Company.
Article 28 (Deleted)
Article 29 (Deleted)
Article 30 (Deleted)
Chapter 5. Management and Protection of Users
Article 31 (Management of Users)
1. The Company may take the following actions against a Member who has violated the T&C, applicable laws and general principles of commercial transactions:
1) withdrawal of benefits (in part or in whole) provided by the Company additionally;
2) restriction upon the use of certain services;
3) termination of a User Agreement; and
4) bringing a claim for damages.
2. If the Company intends to take any action provided in the foregoing section against the Member, the Company must in advance notify the Member thereof by phone or by email, and if inevitable (such as, if it is impossible to reach such Member or in an emergency situation), the Company may notify the Member after taking the action.
3. The Member may raise an objection to the action (to be) taken by the Company hereunder, if the Member has a reason for such objection.
Article 32 (Management of Member’s Credit Rating)
1. The Company may ascribe a certain credit rating to the Member, based on the amount, number and frequency of the Member’s purchase and other performance records and the like, and grant certain benefits depending on the respective credit ratings.
2. The Company may disclose any and all terms and conditions of the credit ratings ascribed to the Members and respective benefits granted by the Company, and any amendment to such terms and conditions on a separate webpage serviced by it.
Article 33 (Deleted)
Article 34 (Good Market Assurance Program)
1. The Company has established and enforces the “Good Market Assurance Program” consisting of the following, to assure fair and safe transactions in relation to the use of the Services of the Company:
1) Ethical Management Center;
2) Fair Trade Center;
3) Rights Infringement Report Center;
4) Safe Trade Center;
5) Personal Information Protection Center;
6) Minor Protection Center; and
7) Brand Protection Program.
2. The Company will set the procedures under which Members and lawful right-owners may report and resolve problems through the Good Market Assurance Program, in order to establish sound and transparent order of e-commerce.
3. Members shall with sincerity respond to the mediation through the Safe Trade Center under the principle of good faith and sincerity.
Article 35 (Deleted)
Article 36 (Deleted)
Chapter 6. Miscellaneous
Article 37 (Relationship between Policies other than the T&C and Applicable Laws and Regulations)
1. Any matters not provided in the T&C shall be governed by the e-Commerce Act, any other applicable laws and regulations, and general commercial practices.
2. For transactions executed through the shopping service provided by the Company, the e-Commerce Act and other applicable laws and regulations shall primarily apply to the parties to the transactions, and neither party may claim to be released from its liabilities against the other party in reliance with the T&C. 3. If necessary, the Company may set out separate terms that apply to specific services (“Individual Terms”) and post the Individual Terms on the main pate or otherwise for advance notification.
4. Amendment of the Individual Terms provided in Section 37.3 above will be posted for a 14-day period until the date immediately preceding the effective date.
5. Members shall pay attention to any amendment to the T&C and the Individual Terms, and when any amendment thereto is posted, Members shall review and check them.
Article 38 (Deleted)
Article 39 (Jurisdiction)
With regard to any litigation to which the Company is a Party arising out of any disputes related to the T&C or the User Agreement, or any disputes between Members, the jurisdiction thereof shall be prescribed through mutual consultation between the parties thereto, and if there is no prior agreement, the competent court having jurisdiction over such litigation shall be decided in accordance with the Civil Procedure Act.
Article 40 (Deleted)
Addendum
Article 1 (Effective Date) The T&C shall become effective as of August 1, 2018.
Addendum
Article 1 (Effective Date) The T&C shall become effective as of December 24, 2019.
Addendum
Article 1 (Effective Date) The T&C shall become effective as of October 6, 2020.
Addendum
Article 1 (Effective Date) The T&C shall become effective as of December 1, 2021.
Addendum
Article 1 (Effective Date) The T&C shall become effective as of January 26, 2022.
Addendum
Article 1 (Effective Date) The T&C shall become effective as of February 11, 2022.
Addendum
Article 1 (Effective Date) The T&C shall become effective as of November 28, 2022.
Privacy & Safety
1. Scope this Privacy Policy
Qten. (“Company”, “We”, “Our”, or “Us”) understands that you are aware of and care about your own privacy, and we take that seriously.
This Privacy Policy (this or the “Policy”) applies to your use of this website (qten.shop / sgqoo10.com) or mobile application, (collectively the “Services”), regardless of how you access or use these Services, including access via mobile devices and apps.
If you are protected by Korean national law this Notice does not applies to you, please see the Korean version of the Privacy Policy to find out how we process and protect your personal data.
Please check the Policy from time to time when you visit our website, as the Policy may be amended pursuant to the government’s policy or out of necessity of the Company.
Date of Notification: 2023. 12. 06
Effective Date: 2023. 12. 12
2. Data Controller
The Company is the data controller of personal data processed in relation to our service operated through company. You can contact the Company as follows;
qten
1043, Bongsun-dong, Gwangju, Korea
Tel: +82-10-5661-4503 (only in Korean)
Email: goodmind1998@gmail.com
3. Data Protection Officer and Contact
We have appointed a Data Protection Officer to oversee the protection of your personal data relating to our Services. If you have any questions or complaints about this Policy or privacy issues in relation to the use of our services, you can contact the Data Protection Officer or a separate department in charge of protection of personal data.
Data Protection Officer
Name: Sung Hwan, Jang
Department: Information Security Department
Email: goodmind1998@gmail.com
Tel: +82-10-5661-4503
4. What Personal Data We Collect and Process
We collect your personal data when you use our Services, create a new qten account, provide us with information via a web form, add or update information in your qten account or otherwise interact with us. We do not collect any sensitive data (e.g. personal data revealing racial, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, data concerning a natural person's sex life or sexual orientation or personal data relating to criminal convictions and offences).
In total, we collect the following personal data:
Personal data you provide when using our Services or creating an account
Purpose
Items
Retention period
Basic information to confirm identity, contact for notice of contract implementation and changes of terms and conditions, confirmation of personal intention, and customer complaint handling such as civil complaints
ID, password, email address
Retention period within 5 days after membership withdrawal or according to laws and regulations (however, 1 year after membership withdrawal if a fraudulent transaction is confirmed)
Prevention of fraudulent use, prevention of unauthorized use, provision of services and fulfillment of contracts
Date of visit, service use record and device information
Exclusion of fraudulent transactions (only when fraudulent transactions are confirmed after registration)
ID, email address, the reason for an illegal transaction, member status value at the time of withdrawal
Providing customized services, developing new services, and improving quality through service usage statistics and analysis and surveys
All items agreed upon at the time of collection, service use records, device information
*Customers may not agree to collection and use, and if you do not agree, membership registration may be difficult.
• Data that identifies you, such as your name, email addresses, ID, and password that you provide when setting up our qten account or at a later date.
• Data regarding orders or purchases that you provide in a transaction
• Content that you share with other users through Services such as feedback, ratings, product reviews and associated comments.
• Financial information (e.g. credit card and bank account numbers, payment details) in connection with a transaction or Smile Cash management.
• Shipping, billing, and other information you provide in connection with the purchase or shipping of an item, as well as information required for customs clearance (such as tax identification numbers or other identification numbers) and relevant shipping information (such as shipment numbers and tracking information) if shipped through one of our programs.
• You may provide us with additional information through a web form or by inquiries, dispute resolution, participation of the any promotions or if you contact us for any other reason regarding our Services.
• Other data that we are required or entitled by applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.
Personal data we collect automatically when you use our Services or create an account
• Data that is generated as part of one of your transactions (orders, purchases, shipping) or participation of any promotions or that is linked to your account as a result of a transaction in which you are involved, such as transaction amounts and time of transactions and payment methods
• Data that is generated through your other actions when you use our Services and which is linked to your qten account, e.g. when you place items in your shopping cart, place items on the wish list, favorite shop, purchased shop or viewed items.
• Data regarding all other interactions with our Services, your communications with us.
• Computer and connection information, such as your IP address, date and time of your access, your browser type, referral URL, device ID or individual device identifier, operating system type and version, Session ID, wireless carrier, and cookie-related data (e.g. cookie ID).
For more information about our use of these technologies and your choices, see 10. Cookies.
5. Purposes and Legal Basis for Data Processing and Categories of Recipients
We process your personal data for various purposes and pursuant to various legal bases. We process your personal data primarily to provide and improve our Services, to contact you about your qten account and our Services, to provide customer service, and to detect, prevent, mitigate and investigate fraudulent or illegal activity.
We process your personal data in order to fulfil our contract with you and to provide you with our Services. This includes the following purposes:
• Processing of data relating to you or your company for the purpose of entering into a contract with you and executing it.
• Provision of our Services, including but not limited to enabling and performing transactions with other users (including the transmission of your personal data to other users where necessary to perform the transaction, including in cases of terminated, failed or subsequently voided transactions), providing and enhancing features such as payment processing, ratings and qten account management, providing other services you may use (as described in connection with such services), and ensuring the functionality of our Services. In connection with the provision of our Services, we will send you notifications relating to the execution of transactions and the use of our Services in accordance with the communication preferences in your qten account.
• Enabling the delivery of purchased items by logistics/shipping service providers including notifications in connection with the delivery (such as tracking information), the latter to the extent permitted by applicable law without your consent.
• Provision of our payment services.
• Solution of problems with your qten account, arbitration of disputes, providing other services and within the scope of customer service. For these purposes, we may contact you via notification email or push notification on your mobile device.
• Enforcement of our User Agreement, this Privacy Policy and other rules and policies.
We process your personal data in order to comply with legal obligations to which we are subject. This includes the following purposes
• Participation in proceedings (including judicial proceedings) conducted by public authorities or government agencies, in particular, for the purpose of detecting, investigating and prosecuting illegal acts.
• Prevention, detection and mitigation of illegal activities
• Ensuring the information security of our Services.
• Retention and storage of your personal data to comply with specific legal retention requirements.
We process your personal data in order to protect your vital interests or the vital interests of another natural person. This includes the following purposes:
• Prevention, detection, mitigation and investigation of unlawful activities that may result in impairment of your vital interests or the vital interests of another natural person, unless there is a statutory obligation to this effect.
We process your personal data where necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. In order to reconcile our legitimate interests with your rights, we have introduced appropriate control mechanisms. On this basis, we process your data for the following purposes:
• Participation in proceedings (including judicial proceedings) conducted by courts, law enforcement agencies, government agencies or public authorities, intergovernmental or supranational bodies, in particular for the purpose of detecting, investigating and prosecuting illegal acts, unless there is a statutory obligation to this effect, and we may legitimately assume that the disclosure of the data is necessary to avert imminent disadvantages or to report a suspicion of an illegal act. In such cases, we will only disclose what we believe is necessary.
• Protection of the legitimate interests of third parties in connection with civil law disputes, unless there is a statutory obligation to this effect, if we may legitimately assume that it is necessary to disclose the data to such third parties in order to avert imminent disadvantages.
• Prevention, detection, mitigation and investigation of fraud, security breaches and other prohibited or unlawful activities, including the assessment of corresponding risks, unless there is a statutory obligation to this effect.
• Monitoring and improvement of the information security of our Services, unless there is a statutory obligation to this effect.
• Performance of identity checks, evaluation of applications and comparison of information for accuracy and verification purposes.
• Provision of functions for users that make the processing of transactions easier or more convenient (e.g. translation of the Services, administration of several delivery addresses).
• Analysis and improvement of the Services from us e.g. by reviewing information from users about blocked or crashed pages in order to identify and solve problems and to provide you with an improved user experience, including as part of product development.
• To the extent permitted by applicable law without your consent, communications with you via email to offer you vouchers, discounts and special offers and to inform you about our Services. If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking on the link in the email you received.
• Assertion of or defence against legal claims, including those asserted by one user against another user.
We may also process your personal data on the basis of your consent, which you have given so that we or third parties can enable you to use certain services or make them available to you.
We will not make any automated decisions about you that would significantly affect you unless such a decision is necessary for entering into, or the performance of, a contract with you, we have obtained your consent, or we are required by applicable law to use such technology. You will find information on your right to object to this processing of your data below under Rights as a data subject.
6. Categories of Recipients
Without your consent, we will not pass on your personal data to third parties for their marketing or advertising purposes, nor will we sell or otherwise make it available to third parties for a fee. We only disclose your personal data when it is necessary for the purposes mentioned in this Policy.
We may share your data with third party service providers who provide services on our behalf. We have contracts in place with these service providers. This means that they cannot do anything with your personal data unless we have instructed them to do it. They will not share your personal data with any organization apart from us. They will hold it securely and retain it for the period we instruct.
When necessary, we transmit your personal data to following data processors and recipients for one or several of the purposes described in this Policy:
• Other qten users, which includes sellers
• External service providers and shipping companies
• External service providers who facilitate events or promotions on our behalf
• External service providers who provide customer services or fraud monitoring on our behalf
• Payment service providers including the PayPal Inc. group of companies
• External operators of websites, applications, services and tools
• Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies
• Third parties who are involved in judicial proceedings, in particular, if they submit a legal order, court order or equivalent legal order to us.
Recipients
Provided items
Purpose of provision
Retention and use period
Seller
[Sellerlist]
ID, name, phone number, mobile phone number, delivery address, e-mail address (if selected), personal customs clearance code (if selected), date of birth (if selected), common entrance access number (if selected)
Handling of tasks necessary for the implementation of information and communication service provision contracts and e-commerce (mail order sales) contracts, such as product and gift (service) delivery (transmission), product installation, return, refund, customer consultation, etc.
1 month after the end of the purchase service
jejudo.com, INTERPARK, WEBTOUR, Modetour, Sunmin Air Travel Agency, WHYPAYMOREWHYPAYMORE, jeju.com, Travel Is Easy(Kyowontour)
Name, mobile phone number, email, gender, date of birth, nationality
Reservation and confirmation of domestic ticket products, and response to related inquiries
1 month after service start (boarding date)
Competent tax office
Personal information of the orderer (address, name, date of birth), order date, product name, quantity, order amount, etc.
Provided by the tax office with quarterly details for orders for mail order sales of alcoholic beverages according to the notification of the National Tax Service
Use for up to 4 months
ASIANA Airlines
Asiana Club membership number
Earn points
Service offering period
AMORE PACIFIC
Beauty point card number, purchase information, CI
Accumulation of beauty points and conversion of points
Service offering period
SK planet
Name, OK CASHBAG card number
Identification when accumulating points
2 years after earning
FingerVerse
CI, mobile phone number
Cash Factory service provision and response to related inquiries
Service offering period
SSG.COM
Connecting Information(CI)
Smile Club membership linkage, provision of membership services and benefits, prevention of duplicate registration
When withdrawing from membersh ip
Wesang LLC(Yogiyo)
(For qten members)
Membership number, delivery address, latitude and longitude (used only for store search and delivery availability), delivery address phone number (mobile phone number)
(For non-members)
Non-member orderer email, delivery address, latitude and longitude (used only for store search and delivery availability), delivery destination phone number (mobile phone number)
Provision of food delivery service and response to customer inquiries
Service offering period
7. International Data Transfers
Some recipients of your personal data are located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. When transferring personal data to such recipients, we provide appropriate safeguards.
Other data transfers
We will only transfer your personal data from the European Economic Area (EEA) to third countries, i.e. countries outside the EEA, on the basis of appropriate safeguards. Third countries providing an adequate level of data protection according to the European Commission currently include Andorra, Argentina, Canada (for companies covered by the Personal Information Protection and Electronic Documents Act), Switzerland, the Faroe Islands, Guernsey, the State of Israel, the Isle of Man, Japan, Jersey, New Zealand and Uruguay. In other cases, we provide the necessary safeguards, e.g. through the conclusion of data protection contracts adopted by the European Commission (e.g. standard data protection clauses (2010/87/EU, 2001/497/EC or 2004/915/EC)) with the recipients, or through other measures provided for by law. A copy of the documentation of the measures taken by us is available on request.
Status of consignment for overseas processing of personal information
Transferee
Country of Transferee
Transfer date and method
Items to be transferred
Purpose of use
retention and use period
JET-F WORLDWIDE EXPRESS CO.
(Tel: (03)3834619)
Taiwan
1. Transfer via encrypted file when legal name authentication is required
2. When the buyer authenticates the legal name, check whether the legal name is authenticated through the API method
Recipient's name and contact information
Personal legal name authentication for customs clearance
Immediate destruction after confirmation of personal legal name authentication for customs clearance
Paypal
(service@paypal.com)
United States of America
API calls provided by PayPal when making payments
Paypal payment processeing
5 years
Users have the right to refuse the transfer of their personal information abroad. However, please note that if you choose not to consent, it may result in restrictions on the provision of our services.
8. Storage Duration and Erasure
As a general rule, the Company retains and uses customer’s personal data for as long as it is required in order to fulfil the relevant purposes described in this Policy. Once the purposes of collection and use of the personal data are achieved, it is without delay destroyed (provided, however, that the personal data will be destroyed after two (2) months from the date of termination of a shopping service user agreement (“User Agreement”) to prevent re-registration during the re-registration probation period).
However, if required to retain personal data pursuant to applicable laws, we retain user’s personal data for such duration as prescribed thereby.
Destruction process
The period of retention and use of collected personal information is from the signing of the service use contract (membership registration) to the termination of the service use contract (including application for withdrawal and ex officio withdrawal). In addition, upon the termination of consent, the company destroys the user's personal information without delay except for data stored for a certain period according to the reasons for retaining the information specified above and instructs the trustee to destroy the personal information if the processing of personal information is entrusted to a third party.
Destruction method
Destruction method User's personal information is destroyed without delay after the purpose of collection and use is achieved. Personal information printed on paper is destroyed by shredding or incineration, and personal information stored in electronic file format is destroyed using a technical or physical method that cannot reproduce records.
9. Rights as a Data Subject
Users can access and make corrections to their personal information through the “Information Modification” on the qten website, at any time. Also requests for access, correction or deletion can be made via email or in writing. If the user’s personal information has been provided to or processed by a third party, the user has the right to request its disposal to the company or ‘the third party’. However, certain information, such as the user’s ID, name, resident registration number and foreigner registration number, may not be subject to correction. In case of name changes due to personal identity modifications or changes in resident(business) registration numbers due to administrative issues may be expected. The correction or deletion of information may be restricted if it is prohibited or limited under other laws. Moreover, in cases where a request for the correction of personal information errors has been made, we will not use or provide such information until the correction is completed, except in situations where we are required by other laws to provide personal information. If incorrect personal information has already been provided to a third party, we will notify them of the correction results to ensure the correction is made..
Your rights in detail:
• You can withdraw your consent to the processing of your personal data by us at any time. As a result, we may no longer process your personal data based on this consent in the future. The withdrawal of consent has no effect on the lawfulness of processing based on consent before its withdrawal.
• You have the right to obtain access to your personal data that is being processed by us. In particular, you may request information on the purposes of the processing, the categories of personal data concerned, the categories of recipients to whom the personal data have been or will be disclosed, the envisaged period for which the personal data will be stored, the existence of the right to request rectification or erasure of personal data or restriction of processing of personal data or to object to such processing, the right to lodge a complaint with a supervisory authority, any available information as to the personal data’s source (where they are not collected from you), the existence of automated decision-making, including profiling and, where appropriate, meaningful information on its details. Your right to access may be limited by national law.
• You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
• You have the right to obtain from us the erasure of personal data concerning you, unless processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims. The right to erasure may be limited by national law.
• You have the right to obtain from us restriction of processing to the extent that
- he accuracy of the data is disputed by you,
- he processing is unlawful, but you oppose the erasure of the personal data,
- we no longer need the data, but you need it to assert, exercise or defend legal claims or
- you have objected to the processing.
• You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller ('right to data portability').
• You have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or your place of work.
• If your personal data is processed on the basis of legitimate interests, you have the right to object to the processing of your personal data on grounds relating to your particular situation. This also applies to profiling. If your personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing.
The exercise of the above data subjects' rights (e.g. right to access or erasure) is generally free of charge. Where requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may charge an appropriate fee (at most our actual costs) in accordance with the applicable statutory regulations or refuse to process the application.
You have the right to withdraw your consent regarding the collection, use, and provision of your personal information at any time, as long as you previously consented to these actions during the membership registration process. To withdraw your consent, please click on the "Withdrawal Request" on our website or contact us via writing or email. We will promptly take the necessary actions, including deleting your personal information. However, it is essential to keep in mind that in accordance with legal requirements or the terms and conditions of our company, there may be cases where we are obligated to retain your personal information. In such cases, you will be required to provide your user ID and personal identification information for the purpose of verifying your identity. Please note that withdrawing your consent may lead to certain limitations on using our services, and you may not be able to access some or all of the services.
10.Cookies
A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. We use cookies to enhance your experience when using our website. You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you refuse cookies, you may not be able to access certain services provided by the Company that require cookies.
Users have the option to install cookies and can allow or deny cookies through cookie settings in Settings > Privacy > Cookies and other site data paths at the top of the web browser. However, refusing to install cookies will make inconvenience to use the web and may be difficult to use some services that require sign in.
11. Data Security
We protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centres and authorisation controls for data access.
12. Children’s Privacy
Our services are not intended for use by children. We do not knowingly collect personal data from users who are considered children under applicable national laws. According to our User Agreement, children are not permitted to use our Services.
개인정보처리방침 및 청소년보호정책
qten(이하 “회사”)은 회사가 운영하는 인터넷 사이트를 이용하는 이용자님들의 개인정보를 매우 중요하게 생각하며 아래와 같은 개인정보처리방침을 가지고 있습니다.
이 개인정보처리방침은 개인정보와 관련한 법령 또는 지침의 변경이 있는 경우 갱신되고, qten 정책의 변화에 따라 달라질 수 있으니 이용자께서는 qten 사이트를 방문시 수시로 확인하여 주시기 바랍니다. qten의 개인정보처리방침은 다음과 같은 내용을 담고 있습니다.
1. 개인정보의 수집·이용
가. 회사가 개인정보를 수집하는 목적은 이용자의 신분과 서비스 이용의사를 확인하여 최적화되고 맞춤화된 서비스를 제공하기 위함입니다. 회사는 최초 회원가입 시 서비스의 본질적 기능을 수행하기 위해 반드시 필요한 최소한의 정보만을 수집하고 있으며 회사가 제공하는 서비스 이용에 따른 대금결제, 물품배송 및 환불 등에 필요한 정보를 추가로 수집할 수 있습니다.
나. 회사는 개인정보를 수집·이용목적 이외에 다른 용도로 이를 이용하거나 이용자의 동의 없이 제3자에게 이를 제공하지 않습니다.
다. 회사는 다음과 같은 목적으로 개인정보를 수집하여 이용할 수 있습니다. 다만, 전자상거래 등에서의 소비자보호에 관한 법률, 국세기본법, 전자금융거래법, 특정 금융거래정보의 보고 및 이용 등에 관한 법률 등 관계법령에 따라 주민등록번호 및 은행계좌번호의 수집·보관이 불가피한 경우나, 휴대폰 소액결제 등 요금정산을 위하여 이동전화번호정보의 수집·보관이 불가피한 경우에는 이용자에게 고지하여 해당 정보를 수집할 수 있습니다.
1) 회원/비회원
목적
항목
구매회원
본인여부 확인, 연령제한서비스 제공, *SSO연동, 계약이행 및 약관변경 등의 고지를 위한 연락, 본인의사확인 및 민원 등의 고객불만처리
이름, ID, 비밀번호, 휴대폰번호, 이메일 주소
주문, 결제 및 배송서비스
구매자정보(이름, 연락처,메일주소), 주문비밀번호,상품구매/취소/반품/교환/환불정보,수령인정보(이름,주소,연락처), 결제번호,송장정보,은행계좌정보,휴대폰번호(휴대폰결제시),해외카드번호(해외카드결제시),현금영수증 정보
[휴일/낮밤배송]상품받으실장소,상세출입정보(공동현관출입번호),상품배송완료사진
[새벽배송] 상품받으실장소, 상세출입정보(공동현관출입번호),새벽배송도착 알림, 상품 배송완료 사진
맞춤형 서비스 제공, 서비스 이용 실적 통계·분석 및 설문을 통한 신규 서비스 개발 및 품질 개선
필수/선택항목에서 수집한 모든 항목, 서비스 이용기록, 기기정보
마케팅 목적의 혜택 정보 제공
이름, ID, 성별, 생년월일, 휴대폰번호, 이메일 주소, 서비스 이용기록, 기기정보
[본인인증(휴대폰/신용카드/아이핀)]
본인인증 식별, 본인여부, 연령 확인, 부정이용 방지, 맞춤형 서비스 제공, 서비스 이용 실적 통계·분석 및 설문을 통한 신규서비스 개발 및 품질 개선, 통합 서비스운영
[공통]이름, 성별, 생년월일, CI/DI, 내외국인 구분, 서비스이용기록, 기기정보 [휴대폰 본인인증]휴대폰 번호, 휴대폰 번호 인증결과
[아이핀 본인인증]아이핀 코드, 아이핀 인증결과
해외 직배송 상품 통관업무처리
개인통관고유부호
통관 업무 시, 현지 세관 제출용
수취인의 성명, 연락처, EORI Number
렌탈상품 상담 서비스, 상품 예약 및 안내, 관련 문의 응대
아이디, 성명 ,연락처
여행상품 예약 및 확인, 관련 문의 응대, 탑승자 및 여행자 관리 서비스 이용
1. 여행상품 예약 및 확인, 관련 문의 응대
[해외 항공권] 예약자정보: 예약자 이름, 탑승자 영문성, 영문이름
[국내 항공권]성명, 휴대폰번호, 이메일
[해외 호텔]예약자정보: 이름, 연락처, 이메일 여행자정보: 이름(영문), 성별, 나이(아동만 해당)
[국내 호텔]예약자 이름, 이메일, 휴대폰, ID
[해외여행상품(에어텔, 패키지)] 예약자 정보(성명, 연락처, 이메일), 여행자 정보(성명(국문/영문), 연락처, 이메일, 성별, 생년월일, 여권유무
2. 탑승자 및 여행자 관리 서비스
[해외 항공권] 탑승자 정보: 한글성, 한글이름, 영문성, 영문이름, 성별, 생년월일, 여권정보(여권만료일, 여권발행국, 국적) 고유식별정보: 여권번호
[국내 항공권] 성명, 성별, 생년월일, 국적
[해외여행상품(에어텔, 패키지)] 성명(국문/영문), 연락처, 이메일, 성별, 생년월일, 여권유무 성별, 생년월일, 여권유무
음식 배달 서비스 제공 및 고객 문의 응대
[회원인 경우]
배달지 주소, 위도 및 경도(가게 검색과 배달 가능 여부에만 사용), 배달지 전화번호(휴대폰번호)
[비회원인 경우]
비회원 주문자 이메일, 배달지 주소, 위도 및 경도(가게 검색과 배달 가능 여부에만 사용), 배달지 전화번호(휴대폰번호)
* SSO(Single-Sign-On, 통합 인증, 단일 계정 로그인, 단일 계정): 한 번의 인증 과정으로 여러 사이트를 이용할 수 있도록 하는 인증 기능
2) 부가서비스 등
부가서비스 및 맞춤식 서비스 이용 또는 이벤트 응모 과정에서 해당 서비스의 이용자에 한하여 추가적인 정보가 수집될 수 있습니다.
2. 개인정보 제3자 제공
가. 회사는 원칙적으로 이용자의 사전 동의를 받아 이용자들의 개인정보를 외부에 제공합니다. 다만, 아래의 경우에는 예외로 합니다.
1) 법령의 규정에 의거하거나, 수사, 조사 목적으로 법령에 정해진 절차와 방법에 따라 수사기관 및 감독당국의 요구가 있는 경우
2) 요금 정산을 위하여 필요한 경우
3) 이용자 또는 제3자의 급박한 생명, 신체, 재산의 이익을 위하여 필요함에도 불구하고 동의를 받을 수 없는 경우
나. 회사는 원칙적으로 「개인정보의 수집·이용」에서 고지한 범위 내에서 개인정보를 이용하거나 제3자에게 제공하며, 동 범위를 초과하여 이용하거나 제3자에게 제공하지 않습니다. 다만, 아래의 경우에는 예외로 합니다.
1) 이용자들이 사전에 공개 또는 제3자 제공에 동의한 경우
2) 법령의 규정에 의거하거나, 수사, 조사 목적으로 법령에 정해진 절차와 방법에 따라 수사기관 및 감독당국의 요구가 있는 경우
다. 그 밖에 개인정보 제3자 제공이 필요한 경우에는 이용자의 동의를 얻는 등 적법한 절차를 통하여 제3자에게 개인정보를 제공할 수 있습니다. 회사는 이용자들의 거래 이행을 위하여 필요한 경우 이용자의 동의를 얻는 등 적법한 절차를 통하여 아래와 같이 개인정보를 제공할 수 있습니다.
1) 개인정보 제3자제공 현황※ 단, 관계법령의 규정에 의하여 보존할 필요가 있는 경우 해당 보유 기간에 따라 보유할 수 있습니다.
라. 이용자는 개인정보의 제3자 제공에 대하여 동의를 하지 않을 수 있고, 언제든지 제3자 제공 동의를 철회할 수 있습니다. 동의를 거부하시는 경우에도 회원가입서비스는 이용하실 수 있으나, 제 3자 제공에 기반한 관련 서비스의 이용/제공이 제한될 수 있습니다. 기타 개인정보 제3자 제공에 대한 변동사항은 공지 및 별도 통지를 할 예정입니다.
마. 회사는 정부 관계부처가 합동으로 발표한 「긴급상황 시 개인정보 처리 및 보호수칙」에 따라 재난, 감염병, 급박한 생명·신체 위험을 초래하는 사건·사고, 급박한 재산 손실 등의 긴급상황이 발생하는 경우 정보주체의 동의 없이 관계기관에 개인정보를 제공할 수 있습니다.
3. 개인정보의 처리위탁
가. 회사는 원활하고 향상된 서비스를 위하여 개인정보 처리를 타인에게 위탁할 수 있습니다.이 경우 회사는 사전에 다음 각 호의 사항 모두를 이용자에게 미리 알립니다. 다음 각 호의 어느 하나의 사항이 변경되는 경우에도 같습니다.
1) 개인정보 처리위탁을 받는 자
2) 개인정보 처리위탁을 하는 업무의 내용
나. 회사는 정보통신서비스의 제공에 관한 계약을 이행하고 이용자 편의 증진 등을 위하여 필요한 경우 개인정보처리방침에 따라 가항 각 호의 사항을 공개함으로써 개인정보 처리를 타인에게 위탁할 수 있습니다
다. 회사는 개인정보의 처리와 관련하여 아래와 같이 업무를 위탁하고 있습니다.
1)개인정보 국내처리 위탁현황
수탁업체
위탁업무 내용
재수탁사 및 재위탁업무
㈜헥토파이낸셜, NICE 평가정보, 코리아크레딧뷰로㈜, 토스페이먼츠
본인확인(실명인증, 실명/계좌인증, 휴대폰인증, 아이핀(I-PIN), 중복가입확인정보, 연계정보 확인, 신용카드인증)
- 은행 출금 이체 등록을 위한 ARS 본인인증 : 삼성에스디에스, ㈜카카오페이
㈜케이지모빌리언스, 엔에이치엔케이씨피㈜, ㈜케이에스넷, NICE정보통신, 갤럭시아머니트리㈜, ㈜다날, 스마트로
결제처리(휴대폰, 신용카드, 계좌이체 등)
- CS응대 및 미납회수 : 효성ITX, 다올신용정보
CJ대한통운㈜, 롯데택배, ㈜한진
반품교환수거 서비스
㈜GS네트웍스
편의점 픽업 배송 서비스
- 배송 업무 및 고객상담 : CJ대한통운㈜, ㈜유니세스파트너스
CJ대한통운㈜, 롯데택배, ㈜한진, 린코스
스마일배송 일반/전담택배 서비스, 스마일배송 물류 대행
세방㈜
스마일배송 스마일픽업 서비스
로지트코리아 유한회사, 태은물류, 팀프레시
스마일배송 물류 대행
㈜KCTC
해외배송 물류/배송 대행, 스마일배송 물류 대행
-동탄센터 3L, 4L 입출 고 목적 및 상품 확인 : ㈜BMC
㈜트랜스코스모스코리아, ㈜UBASE(유베이스), HNT
서비스 신설 및 개선, 전화 및 음성 메시지 발송, 안전한 상거래를 위한 거래 모니터링 업무, 고객 상담 업무
이벤트 및 프로모션 [수탁업체 내역보기]
이벤트 경품배송 및 당첨자 관리/이벤트 당첨에 따른 소득세 신고업무 대행
㈜LG U+
안심번호 서비스 제공
㈜씽크에이티
판매자 ARS 전화승인서비스
LG CNS
상품 구매 관련 카카오톡 안내 서비스
KT
SMS 발송 대행
- 문자서비스 운영관리 : 디노벤커뮤니케이션즈
DHL
해외배송 서비스
롯데택배
해외배송 상품 반품 처리
코스콤
마이데이터 서비스로 정보 제공을 위한 전송요구서 처리, 인증, 중계 업무
신세계아이앤씨
멤버십 서비스 인프라/DB 운영 및 관리
에스엠맨테크
슈퍼딜 등록 및 검수
비바리퍼블리카
회원가입 및 회원정보관리, 유니버스클럽 가입 및 관리
매드업
광고 집행 및 효율 개선
4. 이용자 개인정보의 보유 ： 이용기간 및 파기
가. 회사는 이용자의 개인정보를 고지 및 약정한 기간 동안 보유 및 이용하며 개인정보의 수집 및 이용목적이 달성되거나 이용자의 파기 요청이 있는 경우 지체 없이 파기합니다. 단, 아래의 사유에 대해서는 명시된 기간 동안 개인정보를 별도의 저장소에 분리ㆍ보관합니다.
1)관계법령에 따른 정보보유 사유
회사는 상법 등 관계법령에서 개인정보의 보존을 규정하고 있는 경우, 해당 법령에서 정하는 기간 동안 이용자의 개인정보를 분리ㆍ보관하며, 해당 개인정보는 마케팅 등 다른 목적으로 이용하지 않습니다
관계 법률
목적
수집항목
보유기간
통신비밀보호법
법원의 영장을 받아 수사기관이 요청시 제공
로그기록, IP
3개월
전자상거래등에서의 소비자보호에 관한 법률
소비자의 불만 또는 분쟁처리에 관한 기록
소비자 식별정보,분쟁처리 기록
3년
대금결제 및 재화 등의 공급에 관한 기록
소비자 식별정보,계약/청약철회 기록
5년
계약 또는 청약철회 등에 관한 기록
국세기본법
국세 부과 제척기간 계산
국세 증빙자료
10년
국세징수권 등 소멸시효 계산
과세표준과 세액의 신고자료
5년
부가가치세법
장부, 세금계산서, 수입세금계산서, 영수증 등
부가가치세의 과세표준과 세액의 신고자료
5년
전자금융거래법
전자금융거래기록 확인
전자금융거래에 관한 기록, 상대방에 관한 정보
5년
특정 금융거래정보의 보고 및 이용 등에 관한 법률
고객확인 의무
고객확인 정보
5년
2)회사방침에 의한 정보보유 사유
보존 목적 : 부정거래의 배제
보존 기간 : 1년
보존 항목 : 부정거래기록, 이름, ID, CI/DI, 휴대폰번호, 이메일주소, 생년월일, 부정거래사유, 탈퇴 시 회원 상태값
* 부정거래 : 법령, 회사와 이용자 간의 서비스 이용 약관 또는 공서양속을 위반하거나 기타 회사, 회원 또는 타인의 권리나 이익을 침해하는 방법이나 내용의 거래를 말함
나. ‘가’항에서 회사가 고지 및 약정한 기간이란 서비스 이용계약을 체결(회원가입)한 시점부터 서비스 이용계약을 해지(탈퇴신청, 직권탈퇴 포함)한 후 5일 이내 까지를 의미합니다. 다만, 일부 서비스의 경우에는 아래에 안내된 기간 동안 개인정보를 보유합니다.
1) 스마일프레시 서비스 이용 시
보유 목적: 휴일/낮밤배송, 새벽배송
보유 항목: 상품 받으실 장소, 상세 출입정보(공동현관 출입번호), (새벽배송 시)새벽배송 도착알림, 상품 배송완료 사진
보유 기간: 배송을 위해 필요한 기간
2) 항공권 예매 서비스 이용 시
보유 목적: 상품 예약 및 확인, 관련 문의 응대
보유 항목: 예약자 이름(국문/영문), 휴대폰번호, 이메일
보유 기간: 서비스 개시(탑승일) 후 1개월
3) 해외 호텔 예약 서비스 이용 시
보유 목적: 상품 예약 및 확인 관련 문의 응대
보유 항목: 예약자 정보(이름, 연락처, 이메일), 여행자 정보(이름(영문), 성별, 나이(아동만 해당))
보유 기간: 서비스 개시(투숙일) 후 1년
4) 국내 호텔 예약 서비스 이용 시
보유 목적: 상품 예약 및 확인, 관련 문의 응대
보유 항목: 예약자 이름, 이메일, 휴대폰, ID
보유 기간: 예약일로부터 여행 도래 시점 후 1개월
5) 해외 여행상품(에어텔, 패키지) 예약 시
보유 목적: 상품 예약 및 확인, 관련 문의 응대
보유 항목: 예약자 정보(성명, 연락처, 이메일), 여행자 정보(성명(국문/영문), 연락처, 이메일, 성별, 생년월일, 여권유무
보유 기간: 법령에 따른 보존기간, 단, 미결제 시 서비스 개시(탑승일 또는 이용일) 후 1개월 내 삭제
또한 동의 해지 시 회사는 ‘가’항에 명시한 정보보유 사유에 따라 이용자의 개인정보를 일정 기간 저장하는 경우를 제외하고는 지체 없이 파기하며, 개인정보처리를 위탁한 경우에는 수탁자에게도 파기를 지시합니다.
6) 실시간 렌터카 예약 서비스 이용 시
보유 목적: 상품 예약 및 확인, 관련 문의 응대
보유 항목: 예약자 정보(이름, 이메일, 연락처), 운전자 정보(이름, 생년월일, 연락처)
보유 기간: 렌터카 이용 시작일부터 1년
다. 파기절차 및 방법
회사는 수집 및 이용목적이 달성된 후에는 이용자의 개인정보를 지체 없이 파기합니다. 종이에 출력된 개인정보는 소각하거나 분쇄기로 분쇄하는 등의 방법을 통하여 파기하고, 전자적 파일형태로 저장된 개인정보는 기록을 복구 할 수 없는 기술적 방법 또는 물리적 방법을 사용하여 파기합니다
5. 스마트폰 앱 관리
회사는 스마트폰 앱을 통해 서비스 제공 시, 이용자에게 개인정보 수집·이용 동의를 받은 범위 내에서 단말기의 정보 및 기능에 접근한다는 것을 고지하고 승인을 득한 후 정보를 수집하거나 전송합니다. 앱 상에서 이용자가 단말기 접근 권한을 허용하였다고 하여 허용권한과 관련된 모든 정보가 즉시 수집되거나 전송되는 것은 아닙니다. 회사는 서비스 제공을 위하여 스마트폰 앱의 필수/선택적 접근 권한을 이용자에게 요청하고 있으며, 이용자는 단말기 내 "설정" 메뉴를 통하여 이용자가 직접 권한을 변경할 수 있습니다. 앱 권한에 대한 자세한 사항은 애플리케이션 스토어를 통해 확인하실 수 있습니다.
6. 개인정보를 자동으로 수집하는 장치의 설치ㆍ운영 및 그 거부에 관한 사항
가. 쿠키의 사용 목적
1) 회사는 회사가 운영하는 인터넷 사이트에서 개인 맞춤 서비스를 제공하기 위해 이용 정보를 저장하는 ‘쿠키(cookie)’를 사용합니다. 쿠키는 웹사이트 서버가 이용자의 브라우저에게 전송하는 소량의 정보로서 이용자 컴퓨터의 하드디스크에 저장됩니다.
2) 회사는 쿠키의 사용을 통해서만 가능한 특정된 맞춤형 서비스를 제공할 수 있습니다.
나. 쿠키의 설치/운용 및 거부
1) 이용자는 쿠키 설치에 대한 선택권을 가지고 있습니다. 따라서 이용자는 웹브라우저에서 옵션을 조정함으로써 모든 쿠키를 허용/거부하거나, 쿠키가 저장될 때마다 확인을 거치도록 할 수 있습니다.
- 쿠키 설치 허용 여부를 지정하는 방법은 다음과 같습니다.
o Internet Explorer를 사용하는 경우 (보기)
o Microsoft Edge를 사용하는 경우 (보기)
o Safari를 사용하는 경우 (보기)
o FireFox를 사용하는 경우 (보기)
o Chrome를 사용하는 경우 (보기)
2) 쿠키의 저장을 거부할 경우에는 개인 맞춤서비스 등 회사가 제공하는 일부 서비스는 이용이 어려울 수 있습니다.
다. 행태정보의 수집·이용·제공 및 거부
1). 회사는 ‘온라인 맞춤형 광고 개인정보보호 가이드 라인’에 따라 이용자의 권리보호를 위한 페이지를 제공합니다. 맞춤형 광고에 대한 상세내용은 링크를 통해 확인하시기 바랍니다.
7. 개인정보의 추가적인 이용ㆍ제공 판단기준
가. 회사는 관련 법령에 따라 다음 사항을 고려하여 정보 주체의 동의 없이 개인정보를 추가적으로 이용ㆍ제공할 수 있습니다.
1) 개인정보를 추가적으로 이용ㆍ제공하려는 목적이 당초 수집 목적과 관련성이 있는지 여부
2) 개인정보를 수집한 정황 또는 처리 관행에 비추어 볼 때 추가적인 이용ㆍ제공에 대한 예측 가능성이 있는지 여부
3) 개인정보의 추가적인 이용ㆍ제공이 정보주체의 이익을 부당하게 침해하는지 여부
4) 가명처리 또는 암호화 등 안전성 확보에 필요한 조치를 하였는지 여부
8. 이용자의 권리
가. 이용자는 언제든지 사이트의 “정보수정”을 통하여 회원님의 개인정보를 열람, 정정 처리하실 수 있으며, 전자우편 또는 서면으로 요청하신 경우 열람, 정정, 삭제처리 해드리겠습니다. 이용자의 개인정보가 제3자에게 제공되거나 처리위탁된 경우 이용자는 회사 또는 ‘제3자’/’수탁자’에게 파기를 요청할 수 있습니다. 단, 회원 아이디(ID), 성명, 주민등록번호, 외국인등록번호는 정정이 불가능하며, 개명으로 인한 성명 변경 및 행정상의 문제로 인한 주민(사업자)등록번호 변경은 예외적으로 허용 될 수 있습니다. 기타 법률에 따라 정정 또는 삭제가 금지되거나 제한되어 있는 경우에는 해당 처리가 제한될 수 있습니다. 또한 개인정보 오류에 대한 정정 요청한 경우에는 다른 법률에 따라 개인정보의 제공을 요청받는 경우가 아닌 한 정정을 완료하기 전까지 당해 개인정보를 이용 또는 제공하지 않습니다, 만약 잘못된 개인정보를 이미 제공한 경우에는 정정 처리 결과를 제 3자에게 통지하여 정정이 이루어지도록 하겠습니다.
나. 이용자는 언제든지 사이트의 개인정보에 대하여 처리의 정지를 요구 할 수 있습니다. 다만 아래의 경우에 해당하는 경우 처리정지 요구를 거절할 수 있습니다.
1) 법률에 특별한 규정이 있거나 법령상 의무를 준수하기 위하여 불가피한 경우
2) 다른 사람의 생명·신체를 해할 우려가 있거나 다른 사람의 재산과 그 밖의 이익을 부당하게 침해할 우려가 있는 경우
3) 개인정보를 처리하지 아니하면 정보주체와 약정한 서비스를 제공하지 못하는 등 계약의 이행이 곤란한 경우로서 정보주체가 그 계약의 해지 의사를 명확하게 밝히지 아니한 경우
다. 회원가입 등을 통해 개인정보의 수집·이용·제공에 대해 회원님께서 동의하신 내용을 언제든지 철회할 수 있습니다. 동의철회는 회사 사이트 내 “회원 탈퇴 신청”을 클릭하거나 서면, 이메일 등으로 연락하시면 지체 없이 개인정보의 삭제 등 필요한 조치를 하겠습니다. 다만 법률 또는 약관의 규정에 따라 회사가 회원님의 개인정보를 보존하여야 하는 경우에는 해당 처리가 제한될 수 있습니다. 이 경우 회원님은 본인 식별을 위하여 반드시 회원아이디(ID)와 본인확인 식별정보를 밝히셔야 하며, 철회로 인해 서비스에 다소 제약이 있거나 일부 서비스를 이용하지 못하실 수 있습니다
9. 이용자의 의무
이용자는 자신의 개인정보를 보호할 의무가 있으며, 회사의 귀책사유가 없이 ID, 비밀번호, 접근매체 등의 양도·대여·분실이나 로그인 상태에서 이석 등 이용자 본인의 부주의로 개인정보가 유출되어 발생한 문제에 대해 회사는 책임을 지지 않습니다.
가. 이용자는 자신의 개인정보를 최신의 상태로 유지해야 하며, 이용자의 부정확한 정보 입력으로 발생하는 문제의 책임은 이용자 자신에게 있습니다.
나. 타인의 개인정보를 도용한 회원가입 또는 ID 등을 도용하여 결제처리 시 이용자자격 상실과 함께 관계법령에 의거하여 처벌될 수 있습니다.
다. 이용자는 ID, 비밀번호 등에 대해 보안을 유지할 책임이 있으며 제3자에게 이를 양도하거나 대여할 수 없습니다. 이용자는 회사의 개인정보보호정책에 따라 보안을 위해 비밀번호의 주기적 변경에 협조할 의무가 있습니다.
라. 이용자는 회사의 서비스를 이용한 후에는 반드시 로그인 계정을 종료하고 웹 브라우저 프로그램을 종료해야 합니다.
마. 이용자는 "정보 통신망 이용촉진 및 정보보호 등에 관한 법률", “개인정보보호법”, "주민등록법" 등 기타 개인정보에 관한 법률을 준수하여야 합니다.
10. 링크 사이트에 대한 책임
회사는 이용자에게 다른 웹사이트에 대한 링크를 제공할 수 있습니다. 다만, 링크되어 있는 웹사이트들이 개인정보를 수집하는 행위에 대해서는 본 "개인정보처리방침"이 적용되지 않습니다.
11. 개인정보의 기술적／관리적 보호 대책
회사는 이용자들의 개인정보를 처리함에 있어 개인정보가 분실, 도난, 유출, 변조 또는 훼손되지 않도록 안전성 확보를 위하여 다음과 같은 기술적/관리적 보호대책을 강구하고 있습니다.
가. 개인정보 내부관리계획 수립 및 시행
회사는 이용자의 개인정보를 처리함에 있어 안전하게 관리하고 보호할 수 있도록 개인정보 내부관리계획을 수립 및 시행하고 있습니다.
나. 개인정보의 암호화
이용자의 비밀번호는 일방향 암호화하여 저장 및 관리되고 있으며, 개인정보의 확인 및 변경은 비밀번호를 알고 있는 본인에 의해서만 가능합니다. 비밀번호는 이용자의 생일, 전화번호 등 타인이 추측하기 쉬운 숫자 등을 이용하지 않도록 비밀번호 생성규칙을 수립하여 적용하고 있습니다. 주민등록번호, 외국인 등록번호, 은행계좌번호 및 신용카드번호 등의 개인정보는 안전한 암호 알고리즘으로 암호화되어 저장 및 관리되고 있습니다.
다. 해킹 등에 대비한 대책
회사는 해킹 등 회사 정보통신망 침입에 의해 이용자의 개인정보가 유출되는 것을 방지하기 위해 침입탐지 및 침입차단 시스템을 24시간 가동하고 있습니다. 만일의 사태에 대비하여 모든 침입탐지 시스템과 침입차단 시스템은 이중화로 구성하여 운영하고 있으며, 민감한 개인정보는 암호화 통신 등을 통하여 네트워크상에서 개인정보를 안전하게 전송할 수 있도록 하고 있습니다.
라. 개인정보 취급자의 최소화 및 교육
회사는 회사의 개인정보 취급자를 최소한으로 제한하며, 개인정보 취급자에 대한 교육 등 관리적 조치를 통해 개인정보보호의 중요성을 인식시키고 있습니다.
마. 개인정보보호 전담부서의 운영
회사는 개인정보의 효율적 보호를 위해 개인정보보호전담부서를 운영하고 있으며, 개인정보처리방침의 이행사항 및 개인정보 취급자의 준수여부를 확인하여 문제가 발견될 경우 즉시 수정할 수 있도록 노력하고 있습니다.
바. 접속기록의 보관 및 위변조 방지 대책
회사는 개인정보취급자가 개인정보처리시스템에 접속한 기록을 안전하게 보관·관리하고 있으며, 접속기록의 위조·변조·분실 등을 방지하기 위하여 주기적으로 접속기록을 점검하고 있습니다.
12. 개인위치정보의 처리
회사는 다음과 같이 개인위치정보를 처리하고 있습니다.
가. 개인위치정보의 처리목적
회사는 위치정보 이용약관에서 명시하고 있는 서비스 제공을 위해 개인위치정보를 처리 및 보유하고 있습니다.
나. 개인위치정보의 보유기간
회사는 이용자의 편의증진을 위하여 개인위치정보를 저장하고 다음에 활용이 필요한 위치기반서비스의 경우 해당 서비스 이용 종료 시까지 개인위치정보를 저장합니다. 단, 이 경우에도 이용자가 동의를 철회한 경우 또는 이용자의 파기요청이 있는 경우에는 고객의 개인위치정보를 지체없이 파기합니다.
다. 개인위치정보 수집·이용·제공 사실 확인자료의 보유근거 및 보유기간
회사는 위치정보의 보호 및 이용 등에 관한 법률 제16조제2항에 따라 위치정보 이용·제공 사실 확인 자료를 자동 기록·보존하며, 해당 자료는 6개월 이상 보관합니다.
라. 개인위치정보의 파기 절차 및 방법
이용자의 개인위치정보는 수집 및 이용 목적이 달성된 후에는 지체 없이 파기됩니다. 종이에 출력된 개인위치정보는 분쇄기로 분쇄하거나 소각 등을 통하여 파기하고, 전자적 파일형태로 저장된 개인위치정보는 기록을 재생할 수 없는 기술적 방법 또는 물리적 방법을 사용하여 파기합니다.
마. 개인위치정보 제3자 제공에 관한 사항
회사는 원칙적으로 이용자의 사전 동의를 받아 이용자들의 개인위치정보를 제3자에게 제공합니다. 다만, 아래의 경우에는 예외로 합니다.
1) 위치정보 및 위치기반 서비스 등의 제공에 따른 요금정산을 위하여 위치정보 수집·이용·제공사실 확인자료가 필요한 경우
2) 통계작성, 학술연구 또는 시장조사를 위하여 특정 개인을 알아볼 수 없는 형태로 가공하여 제공하는 경우
개인위치정보 제3자 제공에 관한 자세한 사항은 개인정보 처리방침 2.개인정보 제3자 제공을 확인해 주시길 바랍니다.
회사는 개인위치정보를 회원이 지정하는 제3자에게 제공하는 경우에는 개인위치정보를 수집한 당 해 통신단말장치 또는 회원의 전자우편주소로 매 회 회원에게 제공받는 자, 제공일시 및 제공 목적을 즉시 통보합니다.
바. 8세 이하의 아동 등의 보호의무자의 권리·의무와 그 행사방법
회사는 아래 각호에 해당하는 경우 이용자(8세 이하의 아동 등)의 보호의무자가 8세 이하의 아동 등의 생명 또는 신체보호를 위하여 개인위치정보의 이용 또는 제공에 동의하는 경우에는 본인의 동의가 있는 것으로 봅니다.
1) 8세 이하의 아동
2) 피성년후견인
3) “장애인복지법” 제2조제2항제2호에 따른 정신적 장애를 가진 사람으로서 “장애인고용촉진 및 직업재활법” 제2조제2호에 따른 중증장애인에 해당하는 사람(“장애인복지법” 제32조에 따라 장애인 등록을 한 사람만 해당)
위 권리를 행사하고자 하는 보호의무자는 아래 사항이 모두 포함된 서면동의서에 보호의무자임을 증명하는 서면을 첨부하여 회사에 제출하여야 합니다.
1) 8세 이하의 아동 등의 성명, 주소, 생년월일
2) 보호의무자의 성명, 주소 및 연락처
3) 개인위치정보 수집, 이용 또는 제공의 목적이 8세 이하의 아동 등의 생명 또는 신체의 보호에 한정된다는 사실
4) 동의의 연월일
보호의무자는 8세 이하의 아동 등의 개인위치정보 이용 또는 제공에 동의하는 경우 개인위치정보주체 권리의 전부를 행사할 수 있습니다.
13. 개인정보 보호책임자 및 위치정보 관리책임자
회사는 이용자가 회사의 서비스를 안전하게 이용할 수 있도록 최선을 다하고 있습니다. 이용자는 회사의 서비스 이용과 관련한 모든 개인정보보호 민원(개인정보 열람청구 등)을 전담부서로 신고하실 수 있으며, 회사는 이용자의 신고사항에 대해 신속하고 성실하게 답변해드리고 있습니다.
개인정보 보호책임자 및
위치정보 관리책임자
성명 : 장성환
소속부서 : 정보보안실
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기타 개인정보침해에 대한 신고 또는 상담이 필요하신 경우에는 아래 기관으로 문의하시기 바랍니다.
개인정보분쟁조정위원회
전화 : 1833-6972
URL : http://www.kopico.go.kr
개인정보침해신고센터
전화 : (국번없이)118
URL : http://privacy.kisa.or.kr
대검찰청 첨단범죄수사센터
전화 : (국번없이)1301
URL : http://www.spo.go.kr
경찰청 사이버수사국-사이버범죄 신고시스템 (ECRM)
전화 : (국번없이)182
URL : https://ecrm.police.go.kr/minwon/main
14. 고지의 의무
본 개인정보처리방침은 관계법령 및 지침의 변경 또는 회사의 필요 등에 의하여 내용의 추가, 삭제 및 수정이 생길 수 있습니다. 이 경우 최소 7일 전에 홈페이지 또는 이메일을 통해 사전 공지하고 사전 공지가 곤란한 경우 지체 없이 공지하며, 별도 공지가 없는 한 7일이 경과된 후에 시행됩니다. 다만, 중대한 내용이 변경되는 경우에는 최소 30일 전에 공지하고, 별도 공지가 없는 한 30일이 경과된 후에 시행됩니다. 또한 당사는 관계법령에 따라 필요한 경우 고객의 별도 동의를 받을 수 있습니다.
공고일자 : 2023년 12월 05일
시행일자 : 2023년 12월 12일
고객 개인정보보호와 관련하여 의견이나 불만이 있으시면 개인정보보호책임자 및 담당자에게 문의하여 주십시오. 신속하고 정확하게 처리해 드리도록 하겠습니다.
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